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Thread: Frozen Screen = Distraught Mom

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    Frozen Screen = Distraught Mom

    I have 3 7L tablets as long distance gifts for the kids from the grandparents. 2 work great but one powers up and will not respond. No unlock or screen response at all.

    I've used the hard reset on the back twice and nothing. Obviously nothing from VL yet...any thoughts???

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    stupid question, is it charged?

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    yes, it is fully charged.

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    Likely you need to re-image the tablet. I am not sure about the 7L but try powering on by first holding down the volume - (minus) button then pressing and hlding power for about 15 seconds. Continue to hold the volume - for another 15 or 20 seconds and let go. Do you get a screen with and Android and a triangle with an exclamation? If you do tap power and see if the recovery menu comes up. If it does chose the option to wipe data and cache then reboot the tablet when it is doen. Volume + & - move you through the menu, power selects.
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  5. The Following 2 Users Say Thank You to Rabid1 For This Useful Post:

    at8366 (04-01-2013), bonnieo (12-27-2012)

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    I am having the same problem with my youngest son's tablet - Dragon Touch. Trying to re-image and was successful in holding volume/power and got a menu screen. Great advice - thanks! Sadly for me, it is in Chinese!!! It is giving me a Menu List .01 through .21. Do you know which option I should select to wipe data and cache? Many thanks.
    Last edited by bonnieo; 12-27-2012 at 01:58 PM.

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    Quote Originally Posted by bonnieo View Post
    I am having the same problem with my youngest son's tablet - Dragon Touch. Trying to re-image and was successful in holding volume/power and got a menu screen. Great advice - thanks! Sadly for me, it is in Chinese!!! It is giving me a Menu List .01 through .21. Do you know which option I should select to wipe data and cache? Many thanks.
    Where did you get firmware for a Dragon Touch? Do you still have the link?
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    I held down the "lower volume" button for 15 secs then the power button, then continued to hold the lower volume button and it popped up. BTW I then tried the same thing with the "increase volume" button and got the android with the red triangle you spoke of and was able to successfully reimage the tablet and it is working perfectly. My volume button may be backwards. Can't thank you enough for the timely advice.

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    Quote Originally Posted by bonnieo View Post
    I held "lower volume" button for 15 secs then the power button, then continued to hold the lower volume button and it popped up. BTW I then tried the same thing with the "increase volume" button and got the android with the red triangle you spoke of and was able to successfully reimage the tablet and it is working perfectly. My volume button may be backwards. Can't thank you enough for the timely advice.
    OK That is just data reset, not a re-image. I was hoping that perhaps the Dragon touch people had sent you an image.
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    I think the 7L must have switched the volume controls. The visual land people answered today and also said the volume + to get the sick android menu.

    I ended up ordering a second one overnighted and that one didn't work either!!

    Since they were long-distance gifts I was able to hold off on handing them out long enough for the fix to come through and the data reset fixed the 2nd one but did not fix the first.

    Thank you for your help!!

    Quote Originally Posted by Rabid1 View Post
    OK That is just data reset, not a re-image. I was hoping that perhaps the Dragon touch people had sent you an image.

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    I need help. I have done what was suggested and wiped the data and cache and the reset and it still will not let me unlock it. Any more suggestions?

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